Customer Service

"Mac's II really does their best to take the hassle out of getting your car serviced. I've been taking my car there for mechanical service for years and they just make it as easy and convenient as possible.

They offer drinks and wifi in their waiting area or if you don't feel like waiting, they offer to drop you off and pick you up when your car's ready.

I don't know much when it comes to cars but they are very good at explaining everything in a way I can understand. They make the whole experience less complicated."

- Barbara S.

3301 Brighton Henrietta Townline Road
Rochester, New York 14623 (Map)

Call us at (585) 272-7700

We are open M-F 7:30am-5:30pm

World Class "Raving Fan" Customer Service

We fix customers, AND vehicles!

When a customer steps through our doors, we believe that there are two items that require our attention. The customer and the vehicle. So at Mac's II we have one set of staff that are experts in dealing with people, and another set of staff that are experts in repairing vehicles. Our customer service staff is trained to provide our customers with the most pleasant auto repair experience possible.

They have the tools available to answer all our customers questions, schedule repairs or estimating, offer refreshments, shuttle rides, or handle most any situation required. Both sets of staff are trained to effectively communicate our customer's concerns internally to produce clear options and answers back to the customer.

Our Goal:

To improve our quality of life through customer service...

  • In our businesses
  • By helping other businesses
  • By enjoying interaction wherever I go
  • By being a gentleman/gentlewoman
  • By being a courteous driver
  • By being nice to people

How can Mac's II make auto repair easier for me?

We are well aware that it is just plain inconvenient to take your car in for service. But Mac's II makes it easy and even enjoyable. Just make an appointment and upon arrival we will be happy to shuttle you back to work or home and pick you up when your vehicle is finished. If you prefer to wait, we offer free coffee, soda, and WiFi. We will always do our best to provide you with the most enjoyable auto repair experience possible.

Need a ride? We will provide you with free shuttle service.

The Mac's II shuttle service is like no other shop or dealer. We have two drivers and two shuttle vehicles to handle your transportation needs to and from Mac’s II.

Our team of shuttle drivers are equipped with cell phones, sparkling personalities and a charming disposition. Safe driving and quality conversation is their specialty!

If you’re worried about being stuffed into a van with ten other strangers…RELAX! Our shuttle drivers have no set schedule. We leave when you’re ready. And we’ll pick you up whenever you like. You can depend on our Shuttle Service to get you where you need to go AND pick you back up when you and your car are ready!

The Restroom
The Restroom
The Entrance
The Entrance
The Waiting Area
The Waiting Area
The Mechanical Shop
The Mechanical Shop
The Free Shuttle
The Free Shuttle
The Refreshment Center
The Refreshment Center!
Our Famous Carnation Treatment
Our Famous "Carnation Treatment"